Entries by James Whitford

When Your Donation Hurts More Than Helps

Some have suggested it was originally used as a reference to people who lived in the geographic panhandle of a state. Others suggest it derived from the Spanish “pan,” meaning bread, and still others simply tie it to the tin pan extended by a beggar on a sidewalk. One outdated dictionary defined panhandler by distinguishing the person as “able-bodied” in contrast to other beggars who aren’t. More interesting is that panhandlers don’t use the term. They don’t “panhandle.” They…

Keep Excellence on Track with Operational Reviews

Imagine that you spend months crafting a relational, empowering program at your ministry. You carefully craft a series of questions for clients designed to find their talents and abilities. The person responsible for asking the questions changes out several times and one day you decide to sit in on the process. What was designed as an exercise in personal connection has become quite the opposite – an adversarial bureaucratic process that demeans your client. This happens more often that we know. It’s not enough to design your programs well, or implement them well in a trial run; you must maintain their effectiveness over time.

More Than a Handout

Charity is simple, right? If you give something to someone who has less, that’s charity. That may be true, but not all charity is good charity. Listen to what James […]